Got questions about your Moultrie trail camera? How it works? How best to set it up or program it? Ask here and the Moultrie Product Team will do our best to get you an answer.
I've just had mine going a few days so will not comment on any reliability of the hardware or app. I will say, as far as data and cost structure, I really think the data, or at the very least, some percentage of data, should roll over. The whole "use it or lose it" is an antiquated concept of doing business when providing wireless service. It should roll over and increase to at least 50% of the maximum of your current data plan. That would give users at least a chance to decrease their plan mid-month if some rolled over from the previous month and photo activity was low.
I do like the no contract feature. That's a plus.
Having the same issue, tried to report it to support. They just said I need to change the batteries. ugh!
I have had my fair share of hardware issues, just in the last few days, one camera's date changed on photos while in the midst of taking photos of a small buck, which caused the system to want to upload every picture on my card which chewed up all of my data. All that said, my gripe is not so much the issues but the fact that support doesn't listen to the feedback. You get lame things like, format your SD or change your batteries. I would much rather hear, we've had XX number of reports of this, we are working on it or this is the first time we've seen this, can you provide more data.
I don't know that I agree that it's an indication that it wasn't properly tested.
As an IT person i'm sure you know that all sorts of things can go wrong - from slight differences in dev and production environments, to problems with server hardware itself. You know what they say, no plan of attack survives first contact.
Whatever the case it seems to be back working for me so hopefully it was only a minor hiccup.
There could be something going on with the unit that will not allow it to connect.
But the first thing I would try is to use an 8gb card. The larger cards can cause issues sometimes. Then, I would make sure you reformat that card in the camera, using the instructions. After that is done, let the camera cycle through and see if it connects.
Also, is the camera showing on the app?
will be good to have a gps location of the camera
It would be nice to have a feature that would allow user to push a download between schedule downloads.