Suspend the account.

Does anyone know a good process to suspend the Moultrie Mobile service until the following season.

"Sir/ Ma'am, I have called and left v-mail and sent e-mail to suspend my mobile account until next deer season. Yet you continue to bill me? When I call, all I get is a recording that the service advocates are busy and experiencing higher than normal call volumes-this since January....... If my call was really important they would address my request. What legal action do I need to take in order to correct this-refund my Jan-Mar charges?
Please have your customer service call me to discuss.
Still trying to be respectful, Bearkiller"

Comments

  • Hey @Bearkiller,

    It looks like your account was canceled and you were refunded now! If you have any other questions, please give us a call and we will be glad to help.

  • Just an update for anyone else on the Forum trying to cancel their account:

    To cancel or change your data plan follow the steps below.

    1. You will need to be logged on your account on a computer or laptop.
    2. Hover over the Cameras tab and click on Dashboard
    3. Then click on dashboard
    4. Hoover over manage plan click the arrow and you should get a drop down menu
    5. There will be a list of choices. Remove modem, Change plan or cancel plan.
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