Modem and camera issues.

I have a m-40 camera and got a modem. I did the firmware update as told. I can’t seem to get the camera to connect to to the modem. The awake and server light come on but not the camera light. Won’t receive any pics on my mobile app. On my camera it says usb connected but won’t do anything else. Any help would be appreciated.


  • Let me ask a couple questions and let's see if we can figure it out.

    • Have you registered the modem/signed up for a plan?
    • Have you been able to receive images before you hooked up the M40 to it?
    • When you connect everything and turn on the camera, does it prompt you to take a test picture?
  • Yep. Got it registered and signed up for a plan.

    The camera worked great before.

    When I connect everything it doesn’t prompt me take a test picture. It either says “usb connected” or it’ll will go to the settings/start options
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