MOdem can't find camera

Started with 4 working cameras and modems. Now, 2 camera/modem combinations aren't communicating. The cameras take pictures. The modem lights for awake and that it has found the server but the camera light stays dark and no pictures are transmitted. Updated the firmware and checked USB/micro USB cables. Can anyone help?

Comments

  • Check the micro USB port on camera, plug directly to PC, if it don't go to USB mode the port may be defective.
    Happened to me with first P180i.

  • Southhunter, what ended up being the problem? I am having the same problem.

  • edited August 2017

    Same problem here as well. Got this from Moultrie today:

    Your MV1 is not recognizing your camera is attached.
    Reasons why the MV1 may not be recognizing your camera
    1. Security code on the camera: This will lock the modem out and prevent images from being uploaded. To remove a security code from the camera, set the security code to all 0’s or set the camera back to factory default.
    2. Make sure the camera is a Moultrie Mobile Compatible camera
    3. Make sure the camera has the latest firmware. http://www.moultriefeeders.com/firmware-faq
    4. Make sure you are using Energizer batteries in both the camera and Modem.
    5. Check the SD card:
    a. Format the SD card to the camera. You do this by erasing the SD card from the camera. See your owner’s manual for your particular camera model if you are not familiar with the option.
    b. Be sure you are using the correct card type. We recommend Standard SDHC. High performance cards are not recommended. Anything labeled: Performance, Ultra, Professional, Maxflash etc. are not recommended Micro and Mini SD cards are also not recommended for the camera.
    6. Make sure the USB cable is inserted properly: Push back the rubber stopper
    7. Check the USB Cable- There are two ways you can do this:
    a. Connect the camera to your computer with the USB, turn the camera to Custom Start. The computer should recognize the camera is attached.
    b. Attach another USB cable to the camera and modem.
    8. Check the USB port on your camera for damage. If there are no pins in the port or you can see backlighting from the buttons, the port is damaged.

    You may contact customer service at 1.800.653.3334 when you are with your system if you need further troubleshooting.

  • If the USB port on the camera is bad/broken...can this be fixed? Have this problem on 2 of our cameras. Hate to have to start over and replace both Cameras!
  • @CloverHawk said:
    If the USB port on the camera is bad/broken...can this be fixed? Have this problem on 2 of our cameras. Hate to have to start over and replace both Cameras!

    The USB port can not be repaired.
    Just be careful and make sure you insert the cable in the correct direction to prevent it from happening on your other cameras.

Sign In or Register to comment.