Moultrie Mobile Update - 8/18/17

This update contains very important information about your Moultrie Mobile service. Please read the following carefully.

Summary
Moultrie Mobile is performing major system maintenance over the next 7-10 days.
During this time, service may be slow or completely unavailable.
After we complete our system updates, you must update your smart-phone app to the latest version in order to resume use of the system.
Your photos are safe. Your trail cameras will continue to operate normally.

Details
Schedule:
Before Tuesday, August 22nd @ 10pm CT: Users may experience slow system performance. User sessions may time-out, requiring users to login again. Some users may experience difficulty logging in successfully.
Tuesday, August 22nd @ 10pm CT: The Moultrie Mobile system will be taken “offline” for up to 36 hrs. so that maintenance can be performed.
Thursday, August 24th @ 8am CT: The system will be back “online.” At this time, users will be able to access their accounts via the website or app (Mobile App update REQUIRED).

Installing the latest mobile App:
As mentioned above, once the system is back online, users will need to download a new version of our mobile app (iOS and Android). This updated app (version 2.1) will be available in the Apple App Store and the Google Play Store on August 24th.

Communication:
Moultrie will send email updates to you throughout this process. These are NOT marketing or sales emails.

Why is this Happening?
The popularity of Moultrie Mobile exceeded our original projections. The high volume of subscribers and photos on the growing system resulted in diminished performance. To correct the problem, we must upgrade the online hosting platform and other elements of our technical infrastructure. While we may experience performance problems in the short term, the improvements we are making will result in a faster, more reliable, and more scalable system. Moultrie takes fulfilling its obligations to customers very seriously. Action is being taken to correct these issues as quickly as possible. We appreciate your patience and understanding.
Remember, your cameras and photos will not be impacted by this planned maintenance, only your ability to access your cameras and photos will be impacted. Once access is restored, you will be able to review all photos taken during this maintenance period.

Account Credit:
To make-up for the inconvenience caused by this system maintenance, you will not be billed on 8/21 for your September Data Plan(s). *This does not include Additional data, Plan upgrades, or New accounts.
We greatly value you as a customer and want to apologize for any inconvenience this may cause.

Need Help?
As always, we are here to assist you with any questions or problems you may have. Because these service disruptions are coinciding with the beginning of hunting seasons, call volume into our customer service center is higher than average. Hold times may be longer than average. You may get a faster response by emailing us.
Call: 1.800.653.3334 (Ext. 3)
Email: [email protected]

Thank you,
The Moultrie Team

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