All my night pictures are black unless there is something right in front of me

I have the 40i trail camera with the modem and it is taking pictures at night that are all black. I called support and they told me to wake up the lens by going in the dark and then light 10 times. Well unless you are within 6 ft. the pics are still black. The lens is working but not the flash. It says it is suppose to go out 80 ft. Been on hold forever to talk to someone. Anyone have any ideas or similar issues?

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