M999i

I bought a brand new M999i from walmart. The day time pictures are fantastic. Night time is just a black screen with information strip. I have tried to contact Moultrie 3 times now over the last 2 weeks and they give me absolutely zero help. does anyone know what the problem is? i updated the firmware so it aint that. and the funny thing is i have 8 moultrie trail cameras, and all with in a week 3 of them stopped working at night... all taking pitch black pictures.

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