New XV-7000i won’t connect to server and buttons stop working

Bsylvain34

Can anybody give me any insight into getting the cab-7000i to connect to server for the first time. I keep getting a yellow light and when I leave the camera alone for about 10 minutes none of the buttons work such as the Connect/Status button. If I push the buttons nothing lights up whatsoever and I have to shut it off. It seems to take pictures but I cannot get it to connect to the server and send a test photo.

RocklockHunter

Which light is yellow?

Bsylvain34

The server light. It will not connect to
The server.

rcsdeer

I just bought the XV7000 and can’t get pic on my mobile app unless I manually transmit the pics by pressing the Connect/Status button. Anyone know what the problem may be?

rcsdeer

Ok it is sending pics ever so often now but when I refresh the picture page it does not download new pics. Can you not get pictures that have not downloaded yet by refreshing the Picture page ?

RocklockHunter

@rcsdeer The picture page will only display what is on the server. When you refresh the page, it looks at the server to see what is new, but it doesn't communicate with the camera. The camera will first have to transmit the pictures to the server before you can view them.

rcsdeer

Ok. So refreshing the camera page want upload photos that have not been sent yet. Correct? I have my camera set to upload 8/day.

RocklockHunter

Correct @rcsdeer. They will upload at the intervals set. In your case, 8 times a day. If you want them to be uploaded when they are taken, you will need to change the setting to "Immediate"

rcsdeer

Great. Thanks for all your help.

rcsdeer

Also if I’m set to connect 8 times a day shouldn’t that be about every 3 hours? My last connection was at 10:00 am this morning and has not connected again and that’s been 5 hours now. Thoughts?

runin90lx

i have a new xa-1000i that it is set to "immediate". but none of the pictures taken are uploading to the mobile app. there are pictures on the card that i can see when i plug the sd card into my computer. so not sure what the issue is

RocklockHunter

@runin90lx If I remember correctly, I believe they are set from the factory at 2 times a day upload. Until your unit checks in with the servers, it won't take the changes you made. Try to take a test picture by pressing and holding the Connect button for a minimum of 5 seconds.

runin90lx

I have done that and still no upload. I also changed it to upload immediately. After holding the button for 5-10 seconds nothing uploaded. Waited about 15 min and put the card into the laptop and the pictures I took were on the card.

> @RocklockHunter said:
> @runin90lx If I remember correctly, I believe they are set from the factory at 2 times a day upload. Until your unit checks in with the servers, it won't take the changes you made. Try to take a test picture by pressing and holding the Connect button for a minimum of 5 seconds.

TexasHunter

My camera XV-7000 will not connect at all! I am in Ft. Worth with great VZ service. I have email Moultrie 3 Times with no responses. Can anyone here help me? I connected it and bought the service right before Thanksgiving 2019 and now at Christmas it still wont connect. I deleted and waiting the required time to reconnect the camera to the registered service and it still wont connect. Any help will be appreciated!

donejones

@TexasHunter said:
My camera XV-7000 will not connect at all! I am in Ft. Worth with great VZ service. I have email Moultrie 3 Times with no responses. Can anyone here help me? I connected it and bought the service right before Thanksgiving 2019 and now at Christmas it still wont connect. I deleted and waiting the required time to reconnect the camera to the registered service and it still wont connect. Any help will be appreciated!

About the best I can do from here. https://pradcooutdoorbrands.zendesk.com/hc/en-us/articles/360023743113-How-to-Activate-Your-Moultrie-Mobile-Device

I'd use the "chat" or "support" on the web page during business hours to get quick access to a rep. Or call 1-800-653-3334. And hopefully find your way to Moultrie Mobile. The phone number isn't so visible anymore. I wouldn't use email.

Not showing the camera in the app?