I've contacted Moultrie CS two times with no resolution on one of my MV2 units. One time I was told it wasn't connecting due to poor coverage, which is nonsense, the mobile worked fine for the first couple months I had it, then just stopped connecting. The first time I was told that is was because the batteries were dead, which was also false, I put brand new batteries in it and it still wont connect. When I turn on the camera and hook up the USB cable, the first light on the modem turns solid orange and the camera displays "USB Connected". Then the second light will blink orange continuously for several minutes before it stops trying all together. I've tried new batteries, new SD card, holding the test button for 10 seconds multiple times, tested the USB cable and made sure it is working, and I brought the camera home where I'm 100% certain cell coverage is not the issue. The camera is formatted correctly, so I'm certain there is something wrong with the MV2 modem. I need help and I'm making one last effort to call Moultrie today before I request a refund for my monthly charges that they've had no problem taking even if the modem isn't connecting and I need one that will work. It is hunting season now and this was going to be a major tool for me this season. May consider other cellular options all together. If you've had similar problems with your MV2 and were able to get it working again please comment how.