smartphone sd card reader gen 2

bought it this past Friday downloaded ibrary link and it worked good for a day in a half and now wont open up on my iPhone . I have a friend who bought one a week ago and hes having the same problem both purchased from Walmart . very disappointed because we both thought they worked great. called Moultrie today they said I would have to pay to ship it back I just bought it going to try to return to Walmart and don't know if ill ever buy another Moultrie product ive bought cameras in the past and have had no problems . is this a common problem ?

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