How's It Going for Everyone?
Is everyone's mobile system running smooth? I've had dropped transmissions and batteries run out so I'm frustrated to say the least. I've driven over 300 miles in the past couple weeks to hit the test button or swap batteries.
Sigh maybe things will turn around. I'm hoping I don't have to run down again tomorrow cause for some reason my modem dropped the call with the servers when transmitting pics
Sigh maybe things will turn around. I'm hoping I don't have to run down again tomorrow cause for some reason my modem dropped the call with the servers when transmitting pics
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Comments
@UTGrad The Moultrie Team noticed a recent kink in service. All hands are on deck to resolve the issue. Official statement HERE. Please be patient as we solve the problem. Your feedback is very much appreciated.
brett1212
I've been struggling with 4 MV1's for a week. I'm not receiving any photos, and cameras a Mobils's are 4 hours away. I believe I have poor reception on 2, and great reception on 2. These 4 are a test to see if we put these on all our leases. Any chance someone can look into the back end and see what my problems might be before I drive down again? Thank you!
@brett1212 Sure thing, PM me your contact information and I'll see what we can find.
Moultrie Ninja has been tremendous help on the forum. Maybe he will get a promotion
Mine is completely down
I'm sure you speak for many of us, as I am certain many feel the same way. The intent of the modem is to avoid having to travel back and forth, spending valuable time and money when you shouldn't have to; not to mention the fact that having to make multiple trips to correct modem problems, or replace batteries prematurely, is leaving a scent trail in the area. I haven't gotten a pic in 5 days, but I'm hoping Moultrie can kill all the bugs quickly. If I am going to have to start making trips to the lease every other day to correct what Moultrie should be correcting, then when I go, I will get the modem and return it for credit. I can put that money to use on other things that are not nearly as frustrating.
Wardo, you don't have time lapse on do you?
I haven't confirmed my latest with Ninja yet but I think I was able troubleshoot mine to the camera. Once he confirms my testing last night, then I will be heading to Dicks to swap out my 2 week old camera. Camera works fine, however I believe there is an issue with the usb port.
My modem is running great. I, like all of you had some troubles when there were system wide issues. But heck, I work for a fortune 500 company and we always have system issues. I guess it comes with the technology territory.
Personally, for me, the value of being able to see what is happening in my hunting spots hundreds of miles away almost real-time, by far outweighs some delays in receiving pictures.
My only complaint I have now is that the Android App is no longer notifying me of New Images. It worked beautifully for 3 weeks and then just stopped. I would love to have that functionality back.
I assure you, every one of your comments is taken very seriously. A few notes:
1. Customer Service:
Things happen. When they do, we will be here to help. If you were promised a return call or email and never received it, that is unacceptable. I will be discussing this with the team.
2. Batteries:
Always use high quality batteries. There is a BIG difference. We recommend Duracell and Energizer. If you want the best life, use Energizer Ultimate Lithiums. Never use rechargeables. Note, Lithiums work great, but they do trick out our battery meters. Alkalines decay gradually (i.e. - 100%, 95%, 90%, etc.). Lithiums work longer then suddenly plummet (100%, 100%, 12%, 0%).
The number one enemy of battery power will be cellular signal strength. The weaker you cell coverage, the more demand on the batteries.
Suggestion for increased battery life: switch upload frequency to 1x per day, not Immediate.
3. In-App Notifications
We have to use a service for this and they have made some changes on their side. This functionality will be restored.
4. Server Issues
As noted on the Announcements section, on several occasions over last month, we experienced service delays due to bottlenecks in our servers. In both cases, we have resolved the issue in less than 24 hours without any loss of photos. It is a configuration issue and it is extremely difficult to identify where a problem will be before it happens. When service slows down or stops, alerts go off and our team works non-stop day/night to restore service and repair the underlying issue. The silver lining is that every time we have an issue, we improve the system and make it more stable. I can't promise we won't have a few more interruptions this fall, but I can promise we will spare no expense or effort to minimize the impact on you.
THIS FORUM has been great for us. We want this direct connection with our customers and we want transparency. I apologize to anyone who has had an uneven experience with the system. We appreciate your business and will work to earn it everyday.
Thank you,
Moultrie Mobile Team
Just sayin
I am trying to be patient.
I sent an email the first of the week about data usage and I still have not received a reply.
I have not received a picture since Thursday night.
It seems like we are paying Moultrie to be Beta testers for them.
I have been holding off from doing a product review on the MV1 on our local hunting forum hoping things will get better. I have upgraded from the A20 (crap) to the M888I to see if that would help and it is a lot better camera. I believe the people at Moultrie are trying to fix all the problems but it seems to be at the users expense. They should not have gone to market with a product that seems to have had very little real world testing.
I guess you could just use another company's panoramic, cellular camera...oh wait....
It's Labor Day weekend so I'm not going to get bothered about it but I have several pics backed up.
Having an issue with getting Hi Res images sent to me. Got a few pics (low res) sent to me, requested Hi Res have received nothing - sent the request two days in a row - still no Hi Res. Still getting low res pictures with no issues since the server issues -- just no Hi Res pics. Hopefully they can sort this out. Images are still on the card -as I have yet to visit the camera in the last three weeks.
@UTGrad Labor day or not, I'm digging into stuff on the back-end and trying to figure out what's up! The servers aren't buckling under the load anymore, so I'm not sure why some people are still having some intermittent problems.
@tobiasnevermore I've had a couple reports of the similar, rest assured that if you didn't delete the SD card they'll still be on there - in the interim i'm looking into why your hi-res requests don't seem to be working.