OK, this is going to be a bit of a rant. Camera and Modem was working excellent running regular energizer batteries, then last week my modem battery died. So I sucked it up and put some energizer lithium batteries in, this past Thursday. And left my regular energizer batteries in the camera(65%life). All worked well Thursday and Friday. And then no modem connection in 5 days. I take the 45 minute drive up to my camp, and walk 20 minutes into my tree stand. I try to force connect my modem and no luck. I look closer at camera and check the sd card... No photos, batteries dead. So I walk back out of my stand and grab some batteries and walk 20 minutes back in. Change the batteries, camera seems to be working... but modem still wont connect... with 20 dollars worth of lithium batteries in it(only about 10 pictures taken)... that's right batteries are dead in the modem.... At this point I am furious..... Walk back out to my truck, drive 20 minutes to the closest gas station and buy some batteries..... Head back into my stand.... change batteries and force connect.... check app, 100 percent on both modem and camera.... But now the camera wont take pictures !!!!
So I call up customer service, explain the issues. Get put on hold and I am told there is a camera update(I just hooked this up 1.5 months ago), That they have been having this issue with other customers.... batteries being drained and camera stop working, and that this camera update will fix the issue.
Now this is my biggest problem. I asked why I didn't get a email ether on the app or in my email that they are having this issue. I was told that they don't send emails, but they put a notice on this forum. I looked quickly and I don't see this notification. Ether way I don't care... I have over 300 dollars into my camera and modem, Plus 20 bucks a month for my plan.... SEND A EMAIL IF THERE IS A PROBLEM AND LET YOUR CUSTOMERS KNOW.... DONT LET THEM FIGURE IT OUT ON THERE OWN. I am now out over 20 dollars in batteries and over 10 dollars in gas, plus almost a week of no pictures(loss of data) and wasted half a day trying to figure this issues out. I expressed my displeasure and simply got a sorry for the issues. Again send out a email if there is issues. I could have downloaded the update on a second card and drove up, and had my issue resolved. I understand that with electronics updates are needed, MY iPhone and many apps are often getting updates... But it notifies you that a update is needed. I understand that this technology might not work as easily as the iPhone update, But a simple email would work. Don't make your good paying customers search a forum. end of rant
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