Read your owner’s manual- Make sure you understand how the equipment operates and get familiar with the equipment.
Update your camera Firmware – Make sure your camera has the correct version of firmware. You can obtain firmware by going to www.moultriefeeders.com Hover over Customer Service, then click on Firmware FAQ. Follow the instructions to upgrade your firmware.
Use the correct SD card – Do not use high speed or micro cards in the camera. We recommend using 8GB or smaller when using the modem. Keeping fewer images on the card will help speed up upload time and conserve batteries. Stealth, Wild Game, PNY and off brand SD cards have been known to be troublesome in our cameras. We recommend Moultrie, Kingston, Lexar or San Disc Standard SDHC cards. Any cards labeled Ultra, Ultimate, Premium, Max flash, Pro are not acceptable cards for the cameras.
Format the SD card – to format an SD card simply erase it from the camera. You should do this every time prior to using a card in the camera. This is recommended even if the card is brand new. The modem can have trouble pulling images off the SD card if the card is not formatted to the camera.
Use correct batteries – For the best performance use Energizer Standard alkaline or Lithium batteries. Power conserving batteries, rechargeable, or discount batteries are not recommended.
Do not use a security code- Putting a security code on your camera will lock your modem out. It cannot pull images off the camera if the camera is locked.
First Time Connection- It is recommended to do this from your home or a location where the Verizon signal is strong. You will need to go through the provisioning process 2-3 times for the first time activation.
Check your signal coverage via the Verizon Signal map, the modem needs to display at least two green bars for the modem to work consistently.
Position the camera correctly- 3 to 4 feet off the ground, facing north or south, remove any brush, tall grass or obscuring objects from in front of the camera.
Do not leave your camera behind before doing these tips. Do not leave your camera behind if you are not sure it’s working properly.