I've been using Moultrie cameras since the 35mm days, but will now have to rethink any future purchases. I have a brand new m40i, accidentally caught the door while moving a limb and broke the plastic off around the hinge pin. Contactacted CS about purchasing a replacement door and was told that they don't carry replacement parts and that I of course no longer have a warranty. CS was anything but friendly and was told the camera still works and to figure something out. Was not offered any type of solution other than that. The door is an extremely cheap easy fix, just pop one off a defective cam that's returned and I'll buy it, but sadly they don't do that. I checked into some of the other major camera companies and a replacement door is readily available for purchase at little cost. Sad that Moultrie would tell customers that a door with about 25 cents worth of plastic in it would make a $150 camera now worthless. Going to try a python lock to keep the hinge side snug against the camera, so the cam can still be used. I'm very disappointed in the attitude of the CS representative and the fact that Moultrie doesn't offer the simplest of replacement parts that other camera companies do. Hopefully this post will inspire some simple change at Moultrie to better serve it's loyal customers.
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